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Maybe you have a cracked iPhone screen or your MacBook Pro isn’t charging properly. Whatever your issue, there’s an app for that! If you need tech support or repairs for your Apple device, it’s easy to set up a service appointment right from your iPhone.

也许您的iPhone屏幕破裂了，或者MacBook Pro无法正确充电。 无论您遇到什么问题，都可以使用一个应用程序！ 如果您需要Apple设备的技术支持或维修，则可以通过iPhone轻松设置服务约会。

Sure, you could just grab your busted device and head down to the Apple store. But you’re going to get there, give them your name, and then wait around until an appointment becomes available. Depending on how busy they are, that can take a while—sometimes hours. It’s much more convenient to make an appointment ahead of time. And you can do it right from your iPhone or iPad, or in any web browser.

当然，您可以拿起破烂的设备然后前往Apple商店。 但是您将到达那里，给他们命名，然后等到约会可用为止。 根据他们的忙碌程度，可能要花一些时间(有时是几个小时)。 提前预约要方便得多。 您可以直接在iPhone或iPad或任何网络浏览器中进行操作。

如何通过iPhone或iPad进行Genius Bar约会 (How to Make a Genius Bar Appointment from Your iPhone or iPad)

Assuming your iPhone or iPad still functional (or you’ve got a spare), you can make an Apple Store appointment right from your device.

假设您的iPhone或iPad仍然可以使用(或有备用)，您可以直接在设备上预约Apple Store。

If you don’t have it already, download the Apple Support app from the App Store.

如果尚未安装，请从App Store下载Apple支持应用程序。

Launch the app, and tap the “Get Started” button on the Welcome screen.

启动该应用程序，然后在“欢迎”屏幕上点击“入门”按钮。

On the Get Support page, you’ll see a list of all your Apple devices and services.

在“获取支持”页面上，您将看到所有Apple设备和服务的列表。

Note: You can only make an in-person appointment for hardware support. For help setting up products and services, select the option to call or chat with Apple Support, or walk in to your local Apple Store.

注意：您只能亲自预约硬件支持。 要获得设置产品和服务的帮助，请选择与Apple支持进行呼叫或聊天的选项，或进入您当地的Apple Store。

Scroll through the list, and select the device you’d like to get help with. Or type your issue into the search bar.

滚动浏览列表，然后选择您想要获得帮助的设备。 或在搜索栏中输入您的问题。

Follow the prompts to select your issue.

按照提示选择问题。

Your recommended support option will be shown at the top of the screen. Under the Bring In For Repair banner, tap the “Find Locations Now” button.

您推荐的支持选项将显示在屏幕顶部。 在“带来维修”标语下，点击“立即查找位置”按钮。

In some cases, Apple directs you to call, email, or chat with support first, so you might have to do some digging to find the option to set up a Genius Bar appointment.

在某些情况下，Apple会指导您首先致电，发送电子邮件或与支持人员聊天，因此您可能必须进行一些挖掘才能找到设置Genius Bar约会的选项。

If you don’t see the Bring In For Repair menu, it may be hidden. Tap the “See All” link. On the All Support Options screen, tap the “Bring In For Repair” option.

如果看不到“带来维修”菜单，则该菜单可能处于隐藏状态。 点击“查看全部”链接。 在“所有支持选项”屏幕上，点击“带来维修”选项。

On the following screen, you’ll see a list of nearby Apple Stores where you can make a Genius Bar appointment. The locations closest to you are listed first.

在以下屏幕上，您会看到附近的Apple Store商店列表，您可以在其中预约Genius Bar。 最靠近您的位置将首先列出。

You can also tap the “Map” button at the top of the screen to see nearby Apple Store locations on a map.

您也可以点击屏幕顶部的“地图”按钮，以在地图上查看附近的Apple Store位置。

Select the location where you’d like to make an appointment, and then choose a date and time that work for you.

选择您要约会的位置，然后选择适合您的日期和时间。

On the Summary page, check the details of your appointment. When you’re satisfied, tap the “Reserve” button at the bottom of the screen.

在“摘要”页面上，检查约会的详细信息。 如果满意，请点击屏幕底部的“保留”按钮。

Before you head to your appointment, be sure to read Apple’s instructions for preparing your device for service. Most importantly, you’ll want to back up your device to avoid losing data.

你前往你的预约之前，请务必仔细阅读苹果的指示准备您的设备进行维修。 最重要的是，您需要备份设备以避免丢失数据。

如何通过Web浏览器进行Genius Bar约会 (How to Make a Genius Bar Appointment from Your Web Browser)

If your iPhone or iPad is broken (or you don’t have one) and you can’t use the Apple Support app, don’t worry! You can also set up an appointment online using your Mac or any other device with an Internet connection.

如果您的iPhone或iPad坏了(或您没有)，则无法使用Apple支持应用程序，请不要担心！ 您也可以使用Mac或任何其他具有Internet连接的设备在线设置约会。

Open your browser and go to the Apple Support website. Type your support issue into the search bar, or click the device or service you need help with.

打开浏览器，然后访问Apple支持网站。 在搜索栏中输入支持问题，或单击需要帮助的设备或服务。

Click the “Start A Repair Request Today” link.

单击“立即开始维修请求”链接。

Click the “Bring In For Repair” button, and then follow the prompts to set up an appointment.

单击“带来维修”按钮，然后按照提示设置约会。

如何发送设备 (How to Send In Your Device)

If you’d rather avoid going to an Apple Store (or you just don’t have one nearby), you can also send in your device for repairs. With this option, Apple will help you arrange shipping to a nearby Apple Repairs Center. Although this option saves you a trip to the Apple Store, keep in mind, repairs may take up to five business days. Just remember to back up and wipe your device before shipping it to Apple.

如果您不想去Apple Store(或者附近没有商店)，也可以发送设备进行维修。 使用此选项，Apple将帮助您安排运送到附近的Apple维修中心。 尽管使用此选项可以节省前往Apple Store的路程，但请记住，维修可能需要多达五个工作日。 只记得在将设备运送到Apple之前备份并擦拭设备。

Image credit: ymgerman/Shutterstock

图片来源： ymgerman / Shutterstock

翻译自: https://www.howtogeek.com/356936/how-to-make-an-apple-store-or-genius-bar-appointment/

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